Refund policy

Due to the perishable nature and strict hygiene standards of our food items (dry fruits, seasoned and chocolate-coated products), we do not accept general returns or exchanges.

Eligibility for Replacement Replacements are ONLY provided under the following circumstances:

1. You received a damaged item/package.

2. You received the wrong item/flavor.

Mandatory Unboxing Video Requirement

• To claim a replacement, an unboxing video is mandatory.

• The video must clearly show the unopened outer parcel, shipping label, opening of the box, and the damaged/wrong item inside without any cuts or edits.

Reporting Window

• You must notify us within 24 hours of delivery by emailing support@crisporia.in or WhatsApping us at +91 9001298823 with your Order ID, unboxing video, and pictures.

• Claims raised after 24 hours of delivery will not be entertained. Upon verification, a replacement parcel will be dispatched promptly.